How to Manage Your Helper’s Phone Usage: A Practical Guide for Employers in Singapore

Managing your domestic helper’s phone usage can be a sensitive topic—but it’s also an important part of ensuring a productive, respectful, and trusting working relationship. At Teo Express, we believe in creating a balanced approach that considers both the needs of employers and the rights of helpers. Here's a guide to help you set clear expectations while maintaining a positive home environment.

1. Set Expectations from Day One

Start the relationship right by having a clear, open conversation about phone usage. During the onboarding process (such as when your helper first arrives), explain:

• When it is acceptable to use the phone (e.g., during breaks, after work hours)
• Where phone use is allowed (e.g., not during childcare or food preparation)
• Consequences of misuse (e.g., repeated distractions or safety concerns)

Putting these expectations in writing can help avoid misunderstandings later. If you're working with Teo Express, we can assist in including this as part of your Work Agreement.

2. Create a Daily Schedule Together

A structured daily routine naturally helps reduce excessive phone use. When your helper knows what tasks are expected and when break times are scheduled, it’s easier for both sides to stay on track.

Include clear break times in the schedule where your helper is free to check messages or call family. This not only supports productivity but also respects her need to stay connected with loved ones.

3. Use Empathy and Communication

Remember: for many helpers, their mobile phones are their only lifeline to home. Instead of enforcing harsh rules, approach the topic with empathy. If you notice distractions or overuse, raise the concern respectfully:

“I’ve noticed some tasks are taking longer than usual. Can we review the daily schedule together and see how we can stay more focused?”

Such conversations are more likely to lead to change than confrontation.

4. Lead by Example

Helpers are observant. If your household members are always on their phones, it sends a message that constant phone use is acceptable. Encourage a home culture where everyone—employers and helpers alike—respects “focus times” during work hours.

5. Don’t Confiscate the Phone

Unless there’s a serious breach of trust (such as using the phone to endanger a child or leak private information), avoid drastic measures like confiscation. This can damage trust and morale. Instead, focus on reinforcement and coaching.

Conclusion

Managing your helper’s phone usage doesn’t need to be a struggle. With clear guidelines, open communication, and mutual respect, you can build a relationship based on trust and understanding. At Teo Express, we guide both employers and helpers on setting these boundaries early—so everyone feels safe, supported, and respected.

Need help onboarding your new helper or creating a customized Work Agreement? Contact Teo Express today for a smooth, professional experience.

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