Why a Local SIM Card Matters for Your Helper

If your new domestic helper just arrived in Singapore, one of the first things you’ll want to do is help her get a Singapore-registered mobile number.

It might seem like a small step—but it’s actually a really important part of helping her settle in. A local number isn’t just for calls and WhatsApp. It’s needed for:

• Registering for Singpass
• Receiving work-related SMS alerts (from MOM, clinics, etc.)
• Logging into apps like SGWorkPass, PayNow, and even some banking services

Without it, she won’t be able to access essential services meant to protect and support her while working here.

When to Get It Done

We recommend sorting out the SIM card after she has received her work permit card. It only takes a short trip to a telco shop or 7-Eleven, and it’ll save both of you time and stress down the line.

How to Get a SIM Card for Your Domestic Helper

Here’s a simple step-by-step guide you can follow:

1. Choose a Prepaid Plan

Most helpers go with prepaid SIM cards—no contracts, low cost, and easy top-ups.
Some good options:

• Singtel hi! SIM
• StarHub Happy Prepaid
• M1 Prepaid SIM

These often come with affordable data.

2. Bring the Right Documents

You’ll need:

• Her original Work Permit card
• Your helper to be physically present (as required by law)

3. Buy & Register the SIM

Places you can go:

• Telco shops (Singtel, StarHub, M1)
• 7-Eleven or Cheers outlets
• SIM counters at Changi Airport (if you want to get it done on arrival)

Let the staff know you’re buying it for a domestic helper. They’ll guide you through activation and registration on the spot.

4. Activate & Test

Pop the SIM into her phone, turn it on, and make sure it’s working. Save the number on both your phones for easy communication.

Quick Note on Singpass

Singpass is Singapore’s digital ID system, and your helper will need it for:

• Viewing her work pass details
• Checking medical appointments
• Using official government e-services

But here’s the catch: she can’t register for Singpass without a local mobile number. That’s why it’s so important to get the SIM card first.

👉 Read our full guide to registering Singpass for domestic helpers here

A Few Tips for Employers

• Top up the SIM for the first month to avoid any issues
• Help her install key apps like Singpass, SGWorkPass, and WhatsApp
• If she wants to keep her overseas SIM, a dual SIM phone might be useful
• Check in once in a while to make sure the number is still active (prepaid numbers can expire if not used)

In Summary

Helping your helper get a Singapore mobile number might seem like a small thing, but it makes a big difference. It’s one of the first steps in giving her the tools she needs to work confidently and stay informed.

Need Help with the Onboarding Process?

At Teo Express Employment Services, we support both employers and domestic helpers with practical onboarding—from setting up local SIM cards and Singpass accounts to making sure everything is in place for a smooth start.

📞 Call us or visit www.teoexpress.com.sg to find out more!

‍